The Hair House Wins Customer Service of the Year at the LoveNUL Business Awards ✨

Friday 10th October was a night we’ll never forget. The Hair House joined so many inspiring local businesses at the LoveNUL Business Awards 2025, an evening dedicated to celebrating the people and companies that make Newcastle-under-Lyme such a vibrant and thriving community.

We were honoured to be shortlisted in three award categories this year:

Customer Service of the Year Award – sponsored by KMF Group

Celebrating any business, team, or individual who consistently goes the extra mile and turns good service into great experiences.

Professional Services Business of the Year Award – sponsored by Keele University

Recognising the firms that keep the town moving – reliable experts who solve problems, invest in people, and support local clients and residents.

Spirit of Newcastle-under-Lyme – Business Award – sponsored by Staffordshire Chambers

Chosen by the judging panel, this award honours businesses that embody the true spirit of the town.

🏆 And the Results Are In…

We’re absolutely thrilled to share that The Hair House won the Customer Service of the Year Award!

This award means the world to us. From day one, we’ve built The Hair House on warmth, honesty, and care – from the moment clients step through the door to the final finishing spray. Winning this award is a true reflection of the heart and effort our entire team puts into making every visit special.

We were also proud finalists for both the Professional Services Business of the Year Award and the Spirit of Newcastle-under-Lyme – Business Award. With over 60 nominations submitted across all categories, simply being named finalists is an incredible honour, and we’re so grateful to have been recognised alongside so many fantastic local businesses.

💇‍♀️ The Team Behind The Hair House

Behind every blow-dry, colour transformation, and smile is a team that truly cares.

Gabrial, Co-Owner and Head Stylist, whose passion for the craft and drive to push the salon forward keeps us constantly evolving.

Tom, Co-Owner and Head Colour Technician, whose creativity and precision with colour have become a cornerstone of The Hair House’s reputation.

Tyler, Jess, Ellie, and Amelia, whose professionalism, warmth, and artistry help shape the atmosphere of the salon every single day – from their attention to detail to the way they make every client feel valued and at ease.

And not forgetting Fennekin, our salon dog, who has a magical way of lifting everyone’s spirits (and occasionally stealing a biscuit or two 🍪).

Each member of our team plays a vital role in making The Hair House what it is – a place where clients feel seen, heard, and genuinely cared for. This award belongs to every one of them.

🌟 Building on Last Year’s Success

Last year, we proudly took home:

New Business of the Year Award,

Beauty & Personal Care Business of the Year Award,

and were finalists for Independent Business of the Year Award.

To follow that up with another win this year feels truly special. It’s a testament to our continued commitment to growth, consistency, and community.

🤝 A Night of Connection

Beyond the excitement of the awards themselves, the evening was a wonderful chance to network, catch up with friends, and connect with fellow business owners from across Newcastle-under-Lyme. Events like this remind us just how strong, supportive, and welcoming our local business community really is.

We left the ceremony feeling inspired, proud, and incredibly thankful to be part of such a dynamic network of people who all share the same goal – to keep our town moving forward.

💛 Thank You

We want to say a heartfelt thank you to everyone who voted, supported, and believed in us. From the clients who’ve been with us since the very beginning to those discovering us for the first time – your loyalty, feedback, and encouragement mean everything.

Winning Customer Service of the Year isn’t just about the salon; it’s about the people who walk through our doors and make The Hair House feel like home.

🚀 Looking Ahead

The LoveNUL Business Awards reminded us just how much Newcastle-under-Lyme has to be proud of. Being recognised among such talented and passionate people has inspired us to keep raising the bar – to keep improving, innovating, and giving our clients the best possible experience every single day.

Here’s to another year of growth, creativity, and connection – and to our wonderful clients and team who make it all possible.

Thank you, Newcastle-under-Lyme. We’re so proud to call you home. 💛